Helpdesk.CaribServe.NET

	Email Helpdesk
	WADSL Helpdesk
	General Helpdesk
	General Terms and Conditions
	Acceptable Use Policy

Helpdesk.CaribServe.NET

Welcome to our online Helpdesk where you will find step-by-step support guides as well as educational material to assist you through some of the most common problems.

If the information found herein does not assist you in overcoming your issue, we ask that you send us an email, if you are able to, with the query before telephoning us.

If you do intend to phone us, please read our tips list, which will give you guidance as to how we can resolve your query in the shortest time. We thank you in advance for your co-operation.

Tips for calling Technical Support

If possible, be at the computer when you call.
Have some information about your hardware and software available. We can usually resolve a problem quicker if we know what we're dealing with.
Try to remain patient when talking to our technical team. Putting us under pressure will not help get the query resolved.
Be as specific as possible about the problem. Try to describe each step that was taken before you encountered the problem.
Remember who you have spoken to. Speaking to the same person ensures that duplicate procedures aren't carried out.
Write down any error messages you receive.


Customer Service		Informations Commerciales
If you have a service, billing, or general support issue, you can reach our customer service representatives at (599) 542-4233 or at (590) 590-510658/59 or send us an email to support@caribserve.net or billing@caribserve.net		Si vous avez un problème de service, de facturation ou de support en général, vous pouvez nous contacter au (599) 542-4233 ou au (590) 590-510658/59 ou aux adresses suivantes support@caribserve.net or billing@caribserve.net .

Email Helpdesk
Incoming Mail Server (POP3):	smtp.caribserve.net
Outgoing Mail Server (SMTP):	smtp.caribserve.net
WebMail:	http://webmail.caribserve.net

How to configure your CaribServe.NET email account -- follow this step-by-step guide to configure your email program for use on our network.
How to configure your 3rd party email accounts to work via CaribServe.NET -- follow this step-by-step guide to configure email accounts from other ISPs for use on our network.
Common Email-related problems and fixes -- Use this reference guide to assist you in overcoming email-related problems.
Understanding Undeliverable Email Messages
Netiquette -- The Do's and Don'ts of email.
Unable to Send and Receive Email Due to Norton AntiVirus -- follow the step-by-step guide to resolve common email problems caused by Norton Antivirus.
What's the size of my CaribServe.NET E-Mailbox?
Maildir over quota -- How to clear out your inbox

WADSL Helpdesk
6 Steps to Troubleshooting your Connection PPPOE configuration guide for WindowsXP -- follow this step-by-step guide to configure your WindowsXP PC to use our new Wireless ADSL Canopy Platform. (Not Required if you use a router) PPPOE configuration guide for MAC OS X -- follow this step-by-step guide to configure MAC OS X to use our new Wireless ADSL Canopy Platform (Not Required if you use a router). PPPOE Configuration guide for routers -- follow this step-by-step guide to configure your router to use our new Wireless ADSL Canopy Platform. WIFI Router Configuration & Security guide -- follow this step-by-step guide to configure and secure your WIFI router. Common PPP Errors and Fixes -- Use this reference guide to assist you in overcoming PPP errors. Troubleshooting Router Connectivity Problems -- follow this step-by-step guide to troubleshoot your router.

General Helpdesk
Preventing Viruses and Trojans -- general information on the topic and steps you can take to prevent exposure to this malware. What is spyware and how can I protect my computer? -- general information on the topic and steps you can take to prevent exposure to this malware. What is file sharing and how can I protect myself from spyware? general information on the topic and steps you can take to prevent exposure to this malware. How to clear the web cache in Internet Explorer -- general information on the topic including step-by-step instructions. Understanding Web Error Messages -- Use this reference guide to assist you in overcoming web errors. Major Factors that Affect Speed and Performance I can't access secure web pages -- Steps you can take to resolve this issue. Free Antivirus Program -- Avira AntiVir PersonalEdition Classic reliably protects your private computer against dangerous viruses, worms, Trojans and costly dialers. How to configure SMITCOMS’ Natternet to work with CaribServe.NET -- Use this reference guide to assist you in setting up Natternet to work with our system.

Free Antivirus Program

Acceptable Use Policy / General Terms and Conditions