Location

Internet


Email (HelpDesk)
Email Username: Your full email address (i.e. johndoe@caribserve.net). 
Incoming Mail Server (POP3): smtp.caribserve.net
Outgoing Mail Server (SMTP): smtp.caribserve.net 
 
My Outgoing Server Requires Authentication: Checked ON.
Log on using Same Settings as incoming mail server: Checked ON for all CaribServe.NET or domains hosted by caribserve.net. 
 

WADSL (HelpDesk)

The instructions provided below are for customers who wish to utilize a WIFI router with our new Wireless ADSL Service on the Motorola Canopy platform. Please note, the steps provided herein were taken from a Cisco Linksys Router with a Windows XP PC. Configuration may vary for routers from a different vendor or on a computer with a different operating system.

Part 1 - Configure my router for PPPOE (to connect Internet):
  1. If you have not done so already, please click here and follow the step-by-step instructions to configure your router for PPPOE connectivity. Once configured, please return to this page and follow the step-by-step instructions below to configure and secure the WIFI segment of your router and PC.

Part 2 - Configure your router's WIFI settings:
  1. Open a web browser and navigate to the IP address of your router.
    image002
  2. Log into the router (Enter the username and password if prompted to do so - Check the manual of your router for the default username and password).
  3. Click on the Wireless menu option which will take you to the configuration menu and setup screens for your wireless access point.
  4. On the Basic Wireless Settings page, make sure the Wireless Network Mode is set to Mixed. This will allow both the older 802.11b/g (11Mbps) as well as the newer 802.11g (54Mbps) wireless cards to communicate with the access point.
    PPPOE_9
  5. Enter a unique descriptor in the Wireless Network Name (SSID) section. The SSID enables communication between users and the Access Point. The default SSID is usually set to the name of the router manufacturer (e.g. linksys or netgear) but you can change this to any word or phrase that you like. For the sake of this example, we used "home.username.local" (you should replace username with a unique word, such as your last name for example).
  6. You can leave the Wireless Channel set to the default value.
  7. You can also leave the Wireless SSID Broadcast set to the default value of enable. When enabled, the Access Point will openly broadcast the SSID you configured in the previous steps so that it can be received by any WIFI-enabled device. There are some security considerations to take into account when leaving this option enabled but we recommend leaving it enabled at least until you have completed the configuration of the wireless card on your PC and successfully created a wireless connection between your PC and the Access Point. Once the latter is done, you can log back into the router and disable this option.
  8. Click on the Save Settings button to store your changes.

Part 3 - Secure your router's WIFI settings:
  1. Click on the Wireless menu option which will take you to the configuration menu and setup screens for your wireless access point.
  2. Click on the Wireless Security menu item to display the security configuration options.
    PPPOE_10
  3. Change the Security Mode to WPA Personal.
  4. Change the WPA Algorithms to TKIP.
  5. Enter a unique phrase (invent a password) in the WPA Shared Key section. The WPA Shared Key authenticates the communication between users and the Access Point. Since this is the key that you will need to enter to gain access to the wireless network, please make sure the phrase you select is something unique to you and also something you are not likely to forget (e.g. you could choose to use the street address of friend or loved one combined with a phone number or zip code - 24elmstreet90210). please make sure that there are no spaces between the words/numbers in your phrase.
  6. You can leave the Group Key Renewal set to its default value.
  7. Click on the Save Settings button to store your changes.
  8. Congratulations! Your WIFI Router is now configured and secured but we are only half way through the configuration. We still have to configure the wireless card in your laptop / PC to authenticate to your router.

Part 4 - Configure your PC's WIFI settings:
  1. If you are using a laptop with the built-in WIFI card, please make sure that the Wireless LAN button on the laptop is switched to the on position. If your laptop does not have a built-in WIFI card, you will need to purchase a PCMCIA WIFI card that will fit into one of the open slots on the side of your laptop. If you have this card, please insert it into the slot at this time and install the drivers for the card as per the manufacturer's instructions.
  2. On your PC, click on Start, All Programs, Accessories, Communications and finally, Network Connections. This will open up a window titled, "Network Connections"
  3. Navigate the cursor of your mouse over the icon titled, Wireless Network Connection Hold down the right mouse button to display the hidden menu, select  Properties. This will open up a window titled, "Wireless Network Connection Properties".
    PPPOE_11
  4. Using the left button on your mouse, double-click on "Internet Protocol (TCP/IP)". This will open up a window titled, "Internet Protocol (TCP/IP) Properties".
    image004
  5. In this window, please make sure that both options are set to Obtain Automatically.
  6. Click OK to close the "Internet Protocol (TCP/IP) Properties" window.
    PPPOE_12
  7. Next, click on the Wireless Networks tab to display the properties of that window. This will open up a window titled, "Wireless Network Connection Properties".
  8. Enter the same phrase you programmed into SSID field of your router (Part 2 - Step 5). Please note that this parameter is case sensitive so you should enter the value exactly the same way it was entered into your router.
  9. Select WPA-PSK under the Network Authentication option.
  10. Select TKIP under the Data encryption option.
  11. Enter the same phrase you programmed into the WPA Shared Key section of your router (Part 3 - Step 5). Please note that this parameter is case sensitive so you should enter the value exactly the same way it was entered into your router.
    PPPOE_13
  12. Re-enter the value from step 17 in the Confirm Network Key field to reconfirm the password.
  13. Click OK.
  14. Click OK again to close the "Wireless Network Connection Properties" window. This will bring you back to the "Network Connections" window

Part 5 - Connecting to your WIFI network:
  1. Right click on the Wireless Network Connection icon and select View Available Wireless Networks from the hidden menu.
    PPPOE_14
  2. This will force the wireless card to scan for available networks that are broadcasting their SSID. The results of the search will be displayed on a screen together with relevant information such as the SSID (Network Name), Encryption type and signal strength.
    PPPOE_15
  3. As you can see from the screen above, the results of the View Available Wireless Networks scan revealed the Access Point we configured with the SSID value of "home.username.local". As you can also see from the image above, we can tell that the SSID is a security-enabled network protected by WPA and that the signal strength is Excellent.
  4. Double-click on the name of the network you wish to connect to, for the sake of this example, "home.username.local" to display the window in which you will re-enter the Network Authentication Key. Enter the Network Key and Confirm by re-entering. Click Connect.
    PPPOE_16
  5. If you entered all the information correctly, you should authenticate to the WIFI router and be on your way to surfing the Internet via your personal WIFI hotspot.
  6. Once connected, your View Available Wireless Networks window will look like the window below.
    PPPOE_17
  7. Your Wireless Network Connection icon will look like the image below. You can now use your WIFI router on your CaribServe Wireless ADSL connection!
    PPPOE_18

WADSL (FAQ)

What is wireless Internet?

Wireless Internet access is exactly what it sounds like. CaribServe connects you to the Internet via a high-speed wireless radio modem, all without the need or usage of phone lines. Thus, there is no need to worry about slow downloads, busy signals, or disconnections anymore, with wireless internet your computer is always on the internet.
 

How does it work?

Using wireless technology, we are able to send information to various towers throughout our coverage area. That information is then broadcast out, where it is received by the antenna provided to you. It's that simple!
 

Do I need a phone line?

Absolutely NOT!! Our Wireless Internet connection is Bi-directional. Meaning your unit will send and receive information, making it a complete solution for internet connectivity.
 

How fast is it?

Depending on the service package selected, CaribServe.NET's wireless service uses wireless technology to provide connection speeds up to 1.5 Megabits per second. That's just as fast as a standard T-1 line, up to 50 times faster then your 28.8 Kbps modem!
 

How secure is your wireless broadband service?

There has been much press recently about the security issues of Wireless LAN technology known as 802.11b/g or WIFI. It is true that if the user uses the default settings with most WIFI products it is very easy for an outsider to get onto the network. However, just changing a few settings can make the network secure.

The wireless system CaribServe.NET uses is completely different than 802.11 or WIFI technology. We use the Canopy Wireless System that is developed by Motorola. This Motorola system has 3 features that make it very secure.

  • Proprietary: The Motorola system uses completely proprietary technology for the Radio Frequency signals as well as the data protocols. So a potential hacker would first have to reverse engineer the Motorola radio equipment.
  • Authentication: No Motorola radio can communicate with our tower without first having its Electronic Serial Number authenticated against our list of allowed radios.
  • Encryption: The Motorola Canopy encrypts the user data over the air using 128 bit DES encryption.

These characteristics make our service at least as secure as DSL or Cable modem systems. As an example, it would probably be easier to tap into your phone line outside your home than hack through the encryption.
 

How does the weather affect CaribServe's Service?

The effects of weather on Microwave radio signals vary based on the frequency used and the distance the signal travels. With the frequencies and distances in our network, signal degradation due to heavy rain is negligible. The degradation due to heavy rain is less than .2 db and our system is designed with at least a 10 db signal fade margin.
 

What is involved in the installation? How large is the antenna used to provide your service?

We install a small antenna (12" tall x 3.5" wide and weighs less than 1 pound) on or near the roof of your home or business with a Cat5 Ethernet cable that is run down and into your home to a single point where your PC or router will be installed. Please see our "How it works" section for a more detailed description. Please note that we do not get into cabling from that point to multiple rooms or drops. For the latter, you will need to contact a network installation company. We can recommend some independent contractors we have worked with in the past. Billing for internal cabling services offered through independent contractors will not be included in the cost of our installation / service.
 

Are there any health or safety concerns with the wireless signal?

No. The technology used by CaribServe operates at very low power levels, similar to a cell phone, and much less than the amount that is emitted by your microwave oven. Also, radio frequency power drops dramatically as you move away from the power source. Typically, our antennas would not be placed where any person would be able to stand right in front of it for any significant period of time.
 

What are the system requirements for my PC to use CaribServe's service?

Your PC must have a working 10BaseT or 100BaseT Ethernet Network Interface Card (NIC).

Our system uses PPPOE for authentication to our network and thus, depending on your operating system, we might need to install a PPPOE client (software). You must also have up-to-date and working Antivirus / Anti-Spyware software installed and running on your PC. The minimum platform and operating system requirements are as follows:

  • UNIX \ Linux: Linux Kernel v2.1 or above, Pentium-based PC or better, 128 meg of RAM or better, 10baseT NIC card or better.
  • Mac: Mac OS 8.6 or above, PowerPC or better, 128 megs of RAM or better, 10baseT NIC card or better.
  • Windows: Windows OS (98, ME, 2000, XP, 2003, Vista, 7), Pentium-based PC or better, 256 meg of RAM or better, 10baseT NIC card or better.

 

What router can be used with CaribServe.NET's service and why is it required if we want to share the connection with more than one PC?

Any broadband router that has an Ethernet port (10BaseT or 100BaseT) as its WAN or Internet port and supports PPPOE authentication will work. This includes the wireless routers that are currently popular. If you purchase a router from CaribServe.NET, it will be a Linksys BEFSR41, which is a wired (not wireless) router with a built-in 4 port Ethernet switch. Other brands that will work include D-Link, NetGear, Belkin, and SMC.

CaribServe.NET Networks requires the use of a router if you are planning on sharing your connection with multiple PCs because we require a single PPPOE authentication from your account. A router is programmed to authenticate and create a single connection to our network while allowing multiple computers to share that connection.

Furthermore, a router will segment your local area network traffic (file sharing between your PCs, printing, etc.) from our network and the Internet, thereby offering you a higher level of security (firewall protection).
 

Can more than one computer share the connection?

Yes, there is no additional charge for multiple computers. Our service requires a router to separate the customer's network from CaribServe's Networks. The router acts as a firewall to protect the customer's home network from Internet attackers and is an administrative demarcation point that allows customers to build their home network independently. CaribServe's Networks supports the innovative use of home networking and charges based on the bandwidth service package you selected in your subscription rather than on the number of computers connected to your router. Please see question/answer above this one for further details.
 

What is the typical lead time to have your service installed?

If your location is within range of one of our towers and has line of site to that tower, we guarantee installation within 5 business days of receipt of payment and signed contract (not including public holidays, etc.).
 

Where is it available?

Our fixed wireless service extends island-wide on both the Dutch and French sides of the island. Our mobile or Hotspot services are available in the Simpsonbay lagoon area. For an up-to-date overview of our service areas, please contact our customer service.
 

How do I get started?

You can join CaribServe today by contacting us or one of our agents.
 

Web and internet

We recently discovered a new breed of malware that is very effective in hiding itself from common methods and applications (antivirus / antispyware, etc) used on a day-to-day basis for detecting such pests.

 

From a personal experience, we recently serviced a number of PCs that were infected with mass-mailing viruses only to discover later on that the issue at hand (mass-mailing) was still present, despite our numerous antivirus scans, etc.that always showed the PCs to be clean and free of all malware. 

 

We later came to learn that the reason for the "non detection" of the malware was due to a new breed of malware called Root Kits. You can find out more on Root Kits by clicking here.

 

In order to combat the above, we have put together a set of tools or best practices that we use in-house to clean-up PCs. These should be used in the order listed below to detect and rid PCs of these pests:

  1. Uninstall existing antivirus program. Do not reboot your PC.
  2. Download and install the Avira Antivir Antivirus from http://www.free-av.com (it is Free). Once installed an updated, click on the Schedule Tab and toggle the check box to the right of the Daily scan option to turn it on. Thereafter, click on the Scan tab, highlight local drives, right click and select scan now to start a full system scan.
  3. Download and install the CCleaner application from http://www.ccleaner.com, or localy from here. Once installed, run it to remove temporary files and fix registry-related issues.
  4. Download and Run Combofix on the PC to remove and correct the damage done by root kits. Click to download ComboFix.
  5. Once it is done, Download and run the application SuperAntiSpyware and carry out a complete system scan. Delete all items found during the system scan.

A virus is a malicious program or piece of code created to cause problems on computers. Viruses piggyback on top of programs, zip files and documents to infect vulnerable computers. For instance, a virus may be hidden inside a file attached to an email message. Opening the email attachment activates the virus, which may cause your computer to malfunction or delete valuable data. If you send the infected file to someone else, the virus may spread to that person's computer.

 

You may have also heard of Trojan horses or worms. These are simply different kinds of computer viruses. A worm typically will make a copy of itself in the form of a file and spread through systems that are connected, whether it is the Internet or a company network, and ultimately causing damage to each infected system. A Trojan horse masks itself as a program that appears to be normal, but when opened it can cause damage to the data or security of the system it infects.

 

Viruses and Trojan horses can cause damage to your computer and delete important information. Email is a common way for them to spread, but there's no need to fear if you take a few precautions.

 

  • Keep up-to-date anti-virus software on your computer, such as Antivir from Avira.
  • Don't open attachments--especially executable attachments ending with ".exe"--from anyone you don't know and trust. The best way to avoid problems is to simply not open files from unknown sources--just delete the email and the attachment will go along with it. Other files that may contain macros, like Microsoft Word documents, can also present a risk.
  • There are many hoax virus warnings circulating via email. To find out if it's a hoax, search check the Computer Incident Advisory Capability site on Internet hoaxes, sponsored by of the U.S. Department of Energy. We recommend you do this before you send on the warning to everyone you know; messages about supposed "viruses" clog the system and help further propagate them. You may have heard about viruses that can be executed if you even just open an infected email using Outlook Express. A former example is the Bubbleboy virus. To prevent this from happening, simply go into Outlook Express, click on Tools at the top of the screen, select Options, and then click on the Security tab. Change the Security Zone to Restricted sites zone.
    These types of viruses create a file on your computer. When you restart your system, the virus activates, and makes some minor changes to your registry. It then sends a copy of itself to every contact in every one of your address books. Fortunately, the email is only sent once and there is no damage to your machine.

Additional protective measures include:

  • Backing up your files on a network or portable media such as floppy disk, CD or other portable media.
  • Keep your original application and system disks write-protected to prevent the virus from spreading to your original disks.
  • Make sure any public-domain software you obtain is from a trustworthy source.
  • Don't share computer programs and disks freely.
  • Don't download executable software from public-access bulletin boards.
  • Don't use your personal disk space with public computers or computers used by more than one person.
  • Don't open unknown email attachments without first scanning them for viruses.
  • Don't open any unknown email attachment that ends in .exe, .vbs, or .lnk on a computer running Microsoft Windows
  • File sharing has become a favorite pastime for Internet users because it allows users to share files online with one another for free or at a minimal cost. Some popular file sharing applications include KaZaA, LimeWire, BearShare, WinMX, iMesh, Morpheus™, and XoloX, just to name a few. While file sharing can be a great way to enjoy the Internet, they are also a good source for the spreading of viruses, etc.

To prevent future viruses and trojans on your computer, please make sure you have an up-to-date Anti-virus program installed and running on your PC. We highly recommend Antivir from Avira

"Spyware" generally refers to computer programs that track your online activities. The activities that are tracked include, Web sites you visit, advertisement banners you click on, and search engines you tend to use. Spyware is generally used by Internet advertisers to collect data and statistics for online Web usage. You may unknowingly install spyware when you download programs from the Internet, install software from disks, or open suspicious email attachments.

Symptoms of spyware:

The following symptoms may indicate that spyware exists on your computer. 

  • Your computer is acting slower than usual: One of the most commonly noticed symptoms of spyware is that your computer may responding much slower than usual.
  • Your Internet connection appears slower than usual: Spyware can use significant computer memory resources. Multiple instances of spyware running at the same time can create "memory leaks", which can give you the impression that your Internet connection is much slower than normal.
  • Advertisement pop-ups appear when you're not browsing the Web: Spyware can also serve you pop-up advertisements that appear while you are not surfing the Web--even if you don't have a Web browser open.
  • Your homepage has changed, or keeps changing: Sometimes spyware will change your default homepage, or render your computer incapable of changing your homepage again.
  • Redirecting Web sites: Spyware can cause your browser to automatically redirect to different Web sites. This symptom is especially common with Internet search engines. Search tool bars appear in your browser: You may notice that search bars appear directly in your browser. These bars, also known as plug-ins, can sometimes be installed by spyware programs.
  • Spyware software appears in menus: Another indication that spyware has been installed on your computer is when suspicious programs and folders appear in your Start menu, startup menu, or system tray.
  • Unintentional Download: You may intentionally download and install spyware or adware without realizing it has an unrelated, secondary purpose. For example, you may be told a program will keep your computer clock synchronized with the atomic clock. If it is spyware or adware, the program may also serve send information about your browsing habits or display advertising pop-ups whenever you are online.
  • Software Bundle: Spyware and adware may be included (bundled) with programs you download and install. For example, many file-sharing programs require you install additional, unrelated programs that may be considered spyware or adware.
  • Unintentional Install: You may voluntarily but unintentionally install spyware or adware while surfing the Web. Often times, spyware or adware appears to be corrective software or a special plug-in that will help you view a site. Or, for example, you may be told a program will keep your computer clock synchronized with the atomic clock. If you don't know the source of the download or aren't sure what a program does, you can generally learn more by searching on the name of that program in Yahoo! Search.
  • Other Users: Someone else who uses your computer may also install spyware or adware on your computer. They may do so unintentionally in any of the ways mentioned above, or they may maliciously install a program with keystroke logging, to capture passwords or other personal information.
  • Computer Virus or Worm: A computer virus or worm can also install spyware that could allow someone to remotely access to your computer, turn your computer into a pornography or spam server, log keystrokes to steal passwords or credit cards, or perform other malicious acts.
  • Automatic Installation: Some unscrupulous companies use advertisements to automatically begin the installation process for their programs. By default, most browsers will prompt you with a security warning to either continue or stop the installation process. Typically, these warnings don't offer a description of the program or tell you what it will do.

How did I get these spyware programs on my computer?

Here are a few potential ways these applications may find their way onto your computer. Please keep in mind, this is not a comprehensive list: 
  • Unintentional Download: You may intentionally download and install spyware or adware without realizing it has an unrelated, secondary purpose. For example, you may be told a program will keep your computer clock synchronized with the atomic clock. If it is spyware or adware, the program may also serve send information about your browsing habits or display advertising pop-ups whenever you are online.
  • Software Bundle: Spyware and adware may be included (bundled) with programs you download and install. For example, many file-sharing programs require you install additional, unrelated programs that may be considered spyware or adware.
  • Unintentional Install: You may voluntarily but unintentionally install spyware or adware while surfing the Web. Often times, spyware or adware appears to be corrective software or a special plug-in that will help you view a site. Or, for example, you may be told a program will keep your computer clock synchronized with the atomic clock. If you don't know the source of the download or aren't sure what a program does, you can generally learn more by searching on the name of that program in Yahoo! Search.
  • Other Users: Someone else who uses your computer may also install spyware or adware on your computer. They may do so unintentionally in any of the ways mentioned above, or they may maliciously install a program with keystroke logging, to capture passwords or other personal information.
  • Computer Virus or Worm: A computer virus or worm can also install spyware that could allow someone to remotely access to your computer, turn your computer into a pornography or spam server, log keystrokes to steal passwords or credit cards, or perform other malicious acts.
  • Automatic Installation: Some unscrupulous companies use advertisements to automatically begin the installation process for their programs. By default, most browsers will prompt you with a security warning to either continue or stop the installation process. Typically, these warnings don't offer a description of the program or tell you what it will do.
  • Make sure you have an up-to-date Anti-spyware program installed and running on your PC.
  • Always be careful to fully understand what an application will be doing on your computer before you download it.
  • Beware that sometimes spyware programs are bundled with other software applications (especially file sharing applications), and will automatically install.
  • Be aware that spyware can be hidden in files shared through some popular file sharing applications, including KaZaA, LimeWire, BearShare, WinMX, iMesh, Morpheus, and XoloX. File sharing has become a favorite pastime for Internet users because it allows users to share files online with one another for free or at a minimal cost.
To prevent future spyware installation on your computer, please make sure you have an up-to-date Anti-spyware program installed and running on your PC.
 
Please Note: Some spyware and/or adware may be included as part of software that you have licensed from a third party pursuant to a separate license agreement. This separate license agreement may require that you install and run the spyware or adware in order to receive the other software. CaribServe strongly recommends that you review all software licenses to which you have agreed. CaribServe is not responsible for any breach caused by your removal of required spyware or adware.
 
When you visit a Web site, your browser automatically copies that page and saves it on your hard drive in a folder called a cache. Caching allows you to revisit those pages much faster, without having to download them all over again.

Your cache will eventually fill up. When this happens, your browser will delete some files, starting with the oldest. Even though your browser will do this automatically, clearing your cache manually on occasion may help speed up your system. If your browser hangs or freezes frequently, it may help to clear your browser's cache. You may also want to limit the size of your cache, so that it can never get too big.

To clear cache in Internet Explorer 8.x for Windows:

 

To clear cache in Firefox for Windows:

 

To clear cache on a Mac (Chrome, Firefox or Safari):

 

 

The following section provides an explanation of the common errors you might encounter in your web browser as well as steps on how to resolve them on your own.
  • Web Browser Error 400 Bad Request: Server does not recognize the URL. Double check to see that you have typed it correctly.
  • Web Browser Error 401 Unauthorized User: This usually appears when you do not enter the correct ID or password to access a protected Internet site.
  • Web Browser Error 403 Forbidden Pages: You are not being allowed access, for whatever reason. If you have registered with a site that requires a password, and still get this message, check to see that you have correctly typed the password.
  • Web Browser Error 404 Not Found: It could be that the page you are searching for has been deleted, or its name has been changed or modified on the server. You can try deleting portions of the URL, starting at the end, and see what comes up.
  • Web Browser Error 415 Unsupported Media Type: The server will not accept the request, because the media type is not supported. definition from W3Schools.com
  • Web Browser Error 500 Internal Error: The server was unable to send the html document to you due to an internal (server software) error.
  • Web Browser Error 501 Not implemented: This error occurs when for example, you have pressed the submit button on a form. The server replies with this error message because it does not support the feature that you have requested. This is not a common error, but typically occurs when new features or forms are implemented.
  • Web Browser Error 502 Service Temporarily Overloaded: Too many people are trying to access the same site you are. You may also get the message Network connection refused by the server or too many connections. Try hitting the Reload or Refresh button; if that does not help, try the site again later.
  • Web Browser Error 503 Service Unavailable: The page is there but is not accessible at the moment. Hitting Reload or Refresh a few times may solve the problem; if not, try again later.

 

There are many factors besides the CaribServe network that affect your test results, but if you are within 80-90% of your maximum speed the connection is considered to be working well.

Some factors that affect your performance are: 
  • Your Computer (CPU, video, and browser): If you have an older computer, the components may not be up to date. The speeds on the CaribServe network may be fine. However, your computer's ability to receive and process information may happen at a slower rate. If you are running several different applications simultaneously, your computer's ability to process rapidly may also be compromised. The most common approach to resolving a slow PC is to add more memory. Remember, the faster the computer, the faster your Internet experience will be.
  • Servers:  the server handling the requests may be overloaded.
  • Bogged down web sites: When a web site experiences a very high number of visitors, it may become unable to respond. You may receive the message: "The page cannot be displayed" or the web site will respond, but slowly. You may be able to get to and from the web site very quickly, but once at the site, processing is delayed, resulting in what appears to be slow Internet speeds.
  • Your router: For whatever reason, the broadband routers today seem to need to be rebooted every now and then. We often see instances where simply power cycling the router brings speeds back to normal. If you are using a wireless router, you may be getting interference from your cordless phone. Many 2.4GHz cordless phones will interfere with the signal of a 2.4GHz wireless LAN or you could very well be picking up interference from another wireless router or device in your proximity. If you notice your Internet connection slowing down or your router becoming less responsive, you can check your router logs for evidence of virus activity.
  • Internet Traffic (bottlenecks at exchange points). Traffic congestion in other parts of the Internet: When CaribServe connects you to the Internet, you become part of the largest network there is, the Internet, or the information superhighway. You share the same routes, routers, and backbones with other Internet users, worldwide. Sometimes these backbones (the "main lines" through which packets of data flow over the Internet) get overloaded with traffic, resulting in slower speeds when getting to and returning from web sites. It is similar to being stuck in rush hour traffic in a large city.
  • Viruses, Spyware, Malware: Computer viruses can cause Internet performance to degrade significantly. Also, 'Adware' or 'Spyware' that gets onto your computer unknowingly when you download software, or visit infected sites, can also slow Internet speeds.

 


Wimax 4G FAQ

WiMAX 4G is the new broadband internet network and service of CaribServe. WiMAX, which stands for Worldwide Interoperability for Microwave Access, is a fourth generation (4G) wireless digital communication system that provides broadband wireless access over extended distances to fixed, portable and fully mobile access devices. The technology, which is currently based on the IEEE 802.16e standards, allows for more efficient bandwidth usage, interference avoidance and enforcement of Quality of Service right down to the end-user's service level. As opposed to WiFi, which in most cases has a reach of only 100-300 feet, WiMAX can provide access over several miles.

CaribServe uses WiMAX 4G technology as a means of delivering wireless broadband connectivity to our subscribers on fully licensed and protected frequencies. We have invested in and installed WiMAX-based transmitter sites throughout the Dutch side of St. Maarten that enable our subscribers to communicate wirelessly to our network via a WiMAX CPE (modem). It's that simple!

No, our WiMAX 4G Internet service is completely wireless between our transmitter site and the WiMAX CPE (modem) installed at your premises and therefore does not require a phone line for service. You only need to be within the coverage area to enjoy the benefits of our service.

Depending on the bandwidth package selected, our WiMAX 4G subscriptions can provide download speeds up to 4Mbps and up to 768 kbps on uploads.
 

CaribServe's WiMAX 4G runs on an extremely secure network in a licensed spectrum that uses a combination of IEEE-80216 technologies and enhanced security protocols to ensure highly secure wireless data transmission between WiMAX CPE (modem) installed at your premises and our network.

With the above said, it should be noted that the security we mention above is solely within our network and that each subscriber should take the necessary steps to ensure that their connections to and on the Internet are secured according to their own personal or business needs.

WiMAX 4G by CaribServe is currently available in the following areas on Dutch St. Maarten: Cupecoy, Maho, Beacon Hill, Airport, Simpson Bay, Pelican, Cole Bay, Cul-de-Sac, Philipsburg, Pointe Blanche, Madame Estate, Oyster Pond, Guana Bay, Dawn Beach and Sucker Garden.

Please click here for a detailed view of our coverage map!

No, the Caribserve WiMAX 4G service uses an indoor-based WiMAX CPE (modem) that works from inside your home or premises. As such, there is no longer a need to install an antenna or modem on the outside of your premises. There are no holes to be drilled and/or no cables to run to from the outside to your equipment inside.

The indoor-based WiMAX 4G CPE modem consists of a small, thin device about the size of a book. It is aesthetically pleasing to the eye, takes up very little space, and only requires a standard power source (110/220v) for operation.

At present, CaribServe offers two types of indoor-based WiMAX 4G modems for stationary usage:

  • The standard WiMAX 4G CPE is a nomadic or portable modem with a built-in router that connects to a PC(s) by a cable. ($99.00)
  • The WIFI-enabled WiMAX 4G CPE is a nomadic or portable modem with a built-in WIFI router that connects to a PC(s) by either a cable and/or by WIFI. ($119.00)

In addition to the above, the WiMAX 4G USB dongle and the WiMAX personal hotspot will also become available within short, as separate, add-on modems & services.

  • The WiMAX 4G USB dongle plugs into the USB port of your laptop to provide broadband @nywhere, @nytime on St. Maarten (within the respective outdoor coverage areas of WiMAX 4G). ($69).
  • The WiMAX personal hotspot is a device that provides broadband through a hotspot to a maximum of 5 devices at the same time @nywhere, @nytime on St. Maarten (within the respective outdoor coverage areas of WiMAX 4G). ($149)

CaribServe presently offers three prepaid WiMAX service subscriptions, each with different speeds and prices. You can decide to subscribe to a monthly, quarterly or yearly pre-paid subscription for each package. To see our detailled offer and pricing, click here!

To get online with a CaribServe 4G WiMAX subscription, you simply need to:

  1. Fill out a subscription agreement
  2. Choose your modem & bandwidth subscription
  3. Agree to the General Terms & Conditions and Acceptable Usage Policy by signing the subscription agreement
  4. Pay for the modem you selected and first billing period of your service subscription... That's it!

Yes, Absolutely! You will be able to migrate / upgrade your existing Canopy connection to our WiMAX 4G service via our “Canopy-to-WiMAX trade-in Program”. Under the terms of the Canopy-to-WiMAX trade-in Program, current and active CaribServe subscribers can trade-in their existing Canopy modems by signing a new one-year agreement and paying a one-time fee of $50 to migrate over to our WiMAX 4G services. Existing customers who take part in the Canopy-to-WiMAX trade-in program will receive a bonus on their existing subscriptions as their current bandwidth packages will be doubled in speed on the download for the same monthly price. This means that you will be able to enjoy up to twice the download bandwidth on WiMAX 4G at no extra monthly cost. Our migration team will contact you to remove your current outdoor-based CaribServe CPE and replace it with a new basic, indoor-based WiMAX 4G CPE.

No, you are not obliged to switch to WiMAX 4G at this time but you should take note that the current Canopy Wireless Technology we are using today will be discontinued and replaced by WiMAX 4G. An added benefit of switching to WiMAX 4G is that your current bandwidth will be doubled upon migration free of chage. You will continue to pay the same monthly fee but your download speed will double!

No, removal of the existing Canopy antenna should only be carried out by our qualified technicians. Damage to the unit due to removal by unauthorized persons will result in additional fees and penalties.

We will gladly welcome you back to our service and will even allow you to take part in the Canopy-to-WiMAX upgrade program provided that you still have your Canopy wireless modem & power supply and both are still in working order. The aforementioned Canopy-to-WiMAX upgrade is applicable to any former subscribers with the following additional conditions:

If your subscription has been dormant for LESS than 90 days prior to the date of the subscription renewal, you will be charged a one-time fee of $75 for the migration if you sign a new 1 year subscription agreement and trade-in the previous Canopy equipment.

If your subscription has been dormant for 3 months or more prior to the date of the subscription renewal, you will be charged a one-time fee of $100 for the migration if you sign a new 1 year subscription agreement and trade-in the previous Canopy equipment.

Our indoor-based, WiMAX 4G modems will work with any PC or MAC via a working Ethernet port or also through WIFI if a WIFI-enabled WiMAX 4G CPE is purchased, regardless of operating system (Apple, Linux, Windows), as there are no special drivers required by our CPE for the installation.

The only requirement for the WiMAX 4G modems is that the Ethernet port (or WIFI card) on your PC or MAC is properly installed (software drivers, etc.) beforehand and working according to the technical specifications for your device.
Our USB-Dongle will work on any PC running either Windows Vista or Windows 7 as an Operating System.

The only requirement for the USB-Dongle is that the USB port on your PC is properly installed (software drivers, etc.) beforehand and working according to the technical specifications for your device.

Our Personal Hotspot will connect to any device with WiFi.

Yes, you may share your WiMAX 4G connection with other PCs and devices in your home but depending on the model of your WiMAX 4G CPE (modem) and your specific needs, you may have to add either a network switch or a wireless Access Point (AP) to the Ethernet port at the rear of your WiMAX 4G CPE. Both models of our indoor-based, WiMAX 4G CPEs have a single Ethernet port at the rear but one model has a built-in WIFI router while the other does not.

The standard WiMAX 4G CPE can only share the WiMAX 4G connection to other PCs and devices if a network switch or Access Point (AP) is connected to the device via an Ethernet cable. The advanced WiMAX 4G CPE has a built-in WIFI router that can share the WiMAX 4G connection to other PCs and devices wirelessly via WIFI.

A network switch is a device with multiple Ethernet ports that allows you to connect multiple PCs or other devices together, via Ethernet cables, to form a Local Area Network (LAN). One of the ports on a network switch can be connected to the WiMAX 4G CPE to allow all devices on the LAN to share the WiMAX 4G connection to the Internet. An Access Point (AP) offers the same basic functionality as switch, but in this case there is an Ethernet cable going from the AP to the WiMAX 4G CPE and the remaining connections between the AP and the devices are established via WIFI.

Both models of our indoor-based, WiMAX 4G CPE (modems) have a single Ethernet port at the rear. If you wish to share the connection amongst multiple PCs, you will either need to connect a network switch or a wireless Access Point (AP) to the Ethernet port at the rear of your WiMAX 4G CPE.

The only requirements for the WiMAX 4G modem to work well are as follows:

You must be in a WiMAX 4G coverage area.

The WiMAX 4G modem must be placed near an outside-facing window or glass opening and remain upright to enable a strong signal between it and our transmitter.

You must have a power source for the WiMAX 4G modem.

Each WiMAX 4G CPE (modem) has a series of lights on the device that shows the signal strength of the connection. The more lights that are on, the stronger the signal, the better the quality of service, so you may need to find the best location in your premises, near a window or opening to the outside, that allows for the best possible connection to our transmitter.

The CaribServe WiMAX 4G service requires a clear path for the exchange of signals between our transmitter site and the WiMAX 4G CPE. Concrete walls, metal and wooden structures all reflect the signal and thus all efforts should be made to ensure that the WiMAX 4G CPE is installed near a window or protected opening that allows for the proper exchange of the signals.

If you are not able to receive a good signal on your WiMAX 4G CPE, you can try moving it around to different windows or protected openings in your premises to see where you can obtain the strongest signal (most lights on).

Once you have located the area near a window or opening that provides the best signal, fine tune the signal by turning the modem slightly left or right until you identify the position with the strongest signal. If you still run into problems and/or require further assistance, please feel free to contact our Technical Support Helpdesk.

Yes, definitely. You can use your CaribServe WiMAX 4G CPE (modem) anywhere within our current WiMAX 4G coverage area.

An IP address is the unique, numerical address that is automatically assigned to your WiMAX 4G CPE (modem) by our subscriber management system each time it connects to our network. It is an essential part of our network that allows you to communicate with the rest of the Internet world and vice versa.

We can provide either Dynamic or Static IP addresses but by default, our network is configured to provide each subscriber with a Dynamic IP address that changes over time.

Some users might have specific applications that require an IP address that remains the same over time (never changes). The latter is called a Static IP address and it can be added to any Gold or Platinum-based subscription for an additional fee of $30 per month.

All WiMAX 4G CPE modems are sold with a manufacturer's warranty against any manufacturer's defects. The latter does not include any damage to the CPE that is caused by lighting, power surges, water damage, misuse, abuse, falls or any other incidents that caused physical damage to the CPE.


Payment Options

Where Are We?

Sign-Up | Payment Locations: 

UTS Philipsburg store, Codville Webster Road 2, Philipsburg, St. Maarten

The Mailbox, La Palapa Marina, Airport Road, Simpson Bay, St. Maarten

Office 1 Superstore, L.B. Scott Road 9, Dutch Cul De Sac, St. Maarten
 

 
 
 
 
 
 
 
 
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Payment Methods:
Cash, Cheques, and Credit Cards:
We accept cash and cheques and all major credit cards (VISA, MasterCard, Discover) at all locations. We also offer the convenience of automatic payments via credit card with a pre-authorized Credit Card Authorization form that can be obtained from our office, or downloaded here: Credit Card Authorization Form [pdf].

Online Payment:
If you are a customer of RBC Royal Bank NV's NetBanking or Windward Islands Bank's WIB Online, you now have the convenience of paying your Caribserve Subscription from the comfort of your home, office or while you are on the go. Please log into your respective online banking portal and look for "Caribserve" in the list of participating companies. For more information on this service and/or assistance with the above, please contact your respective RBC Royal Bank NV or WIB banking representatives.

Direct Deposit or Standing Order:
In addition to the above, you also have the option to make payments via direct deposit or standing order on our bank account.
Please include your CaribServe Account and Invoice numbers on all transactions!
Our account name and numbers are:

  • New Technologies Group / Caribserve
    RBC Royal Bank St. Maarten N.V Ltd
    USD # 8200000005977911
    NAF # 8200000403997531
     
  • New Technologies Group / Caribserve
    Windward Islands Bank
    USD # 224582-05
    NAF # 224583-03
     
  • New Technologies Group / Caribserve
    Credit Mutuel
    USD # 16159 05360 00015347848 12
    EURO# 16159 05360 00015347845 21

 

 

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